To complete Binance KYC (Know Your Customer) verification, you must first log in to the authentic website — Binance Official Website, or open the installed Binance Official App. For iPhone users, please refer to the Binance App Download page for installation methods.
KYC is a mandatory process for all compliant global exchanges. Binance KYC is divided into three levels:
- Verified (Standard KYC): Increases deposit/withdrawal limits and unlocks most features.
- Verified Plus (Intermediate KYC): For high-volume deposits and meeting specific regional compliance requirements.
- Enterprise KYC: Requires proof of address; primarily for institutional users with large transaction volumes.
This article focuses on the most common scenarios involving Standard KYC failures. Normally, the results are out within 5–30 minutes. If you are stuck or your submission is rejected, cross-check your issue with the error categories below.
Error 1: "ID Photo Not Clear" or "Document Glare"
This is the most frequent cause for rejection, accounting for over 40% of cases.
Solutions:
- Ensure Sufficient but Soft Lighting: Take the photo near a window with side lighting. Avoid direct overhead lights that create bright glare spots on the document's surface.
- Place Document Flat: Lay it on a dark-colored table. Do not hold it in your hand, as minor shakes can cause blurring.
- Turn Off Flash: The flash often reflects off the plastic lamination of ID cards.
- Take a New Photo Instead of Using Old Gallery Photos: The system checks EXIF metadata to determine if the photo was taken in real-time.
- Keep All Four Corners Visible: If any corner of the ID is cropped out, it will be rejected immediately.
Error 2: "Liveness Detection Failed"
Liveness recording requires you to perform specific actions (like turning your head, blinking, or opening your mouth) to prove you are a real person rather than a photo or video.
Common Reasons for Failure:
- Poor Lighting: Facial details are unclear, making it impossible for the system to identify key facial points.
- Glasses Reflection: Remove your glasses and record again.
- Background Interference: People walking behind you or a flickering TV screen can disrupt recognition.
- Action Speed: Follow the prompted rhythm; do not complete it in 2 seconds or drag it out for 30 seconds.
- Hair Obstruction: Keep your hair tucked behind your ears if it covers your face.
Best Environment: Stand in front of a plain white wall with even lighting, wear minimal makeup, remove masks and glasses, and face the camera directly.
Error 3: "Document Information Mismatch"
This occurs when the name or ID number you typed does not match the actual document. Common scenarios include:
- Extra or missing spaces in the name (do not add spaces between first and last names; enter them exactly as printed on the ID).
- Typo in the ID number (double-check every digit, including the trailing "X" if applicable).
- Typos in complex characters or names.
Solution: Put down your phone, look at the physical ID card, and verify character by character.
Error 4: "Regional Restrictions"
A prompt stating "Your region is not supported for this verification" might appear due to:
- IP Mismatch: Your IP location does not match your ID's issuing country (e.g., using an overseas IP to verify a Chinese ID).
- Nationality Mismatch: The selected nationality does not match the document type.
- Blacklisted Regions: The current region is on Binance's restricted list.
Solutions:
- Disable your VPN and re-verify using your local, authentic network.
- Ensure the "Nationality" field matches your document's issuing country.
- If you are in a permanently restricted region, you may not be able to pass Binance KYC and should consider other compliant platforms.
Error 5: "Document Expired"
ID documents have specific validity periods. If you have renewed your ID, ensure you use the new document for verification.
Error 6: "Document Already Used by Another Account"
This ID has already been used to register another account on Binance. Binance Policy: Each individual is allowed only one KYC-verified account.
Solutions:
- Recover your original account and continue using it.
- Contact customer support to request an account merger (lower success rate).
If you registered the original account years ago and forgot the email/password, you must go through the "Account Recovery" process, which requires identity proof and manual review (taking 1–2 weeks).
Error 7: "Liveness Face Does Not Match Document Photo"
The system determines that the person in the liveness video is not the same person as the one on the ID card.
Common Reasons:
- Significant changes in appearance (plastic surgery, major weight gain/loss, or hair color changes).
- Outdated ID (a photo taken 10 years ago).
- Lighting differences causing recognition errors.
Solutions:
- When recording the liveness video, try to match the hairstyle and look seen in the ID photo.
- If your ID photo is very old, consider renewing your ID.
- If it fails multiple times, contact live customer support for a manual review.
What to Do If the Review Takes Too Long?
Standard KYC usually takes 5–30 minutes. If it remains "Under Review" for more than 24 hours:
- Check your email (including the spam folder) for any requests for additional documents.
- Go to "Account → Identity" in the App to see if there is a red "Resubmit" prompt.
- Contact live support with your UID and submission time.
How Many Times Can I Resubmit After Rejection?
There is no hard limit on the number of times you can resubmit for Standard KYC. However, we recommend not exceeding 3 attempts in a single day to avoid triggering security risk controls. Wait at least 10 minutes between submissions.
Can I Use a Third-Party Proxy for KYC?
Absolutely not. Using a proxy or someone else's identity for KYC leads to two major issues:
- The account technically belongs to the person who did the KYC, giving you no legal claim during disputes.
- It violates Binance's Terms of Service; once detected, it will lead to a permanent ban and frozen funds.
Only an account verified by you personally is truly yours.
FAQ
Q: Can I still use Binance if my Standard KYC doesn't pass?
A: Yes, but with significant limitations. You cannot use C2C (P2P) trading, daily withdrawal limits are very low, and you cannot trade futures or participate in Launchpad. Standard KYC is essentially the entry requirement for Binance.
Q: Is there a fee for KYC?
A: No, it is free. Anyone asking for money to do or help with KYC is 100% a scammer.
Q: Can students do KYC?
A: Yes, as long as you are at least 18 years old and have a valid legal ID. College students are fully eligible.
Q: Will my KYC data be leaked?
A: Binance uses bank-level encryption to store KYC data. Based on public information, no large-scale leaks have occurred. However, you should never submit ID information through unofficial channels (such as fake customer support accounts on Telegram).